:root{--green-primary:#3d5a80;--green-dark:#2b3f5c;--green-light:#ebf0f7;--yellow-accent:#e8622a;--yellow-light:#f9eae4;--bg-white:#fff;--bg-surface:#f4f6fa;--text-primary:#1c2333;--text-muted:#6b7280;--border:#dde3ee;--error:#ef4444;--error-light:#fef2f2;--warning:#f59e0b;--info:#3b82f6;--font-sans:"Plus Jakarta Sans", system-ui, -apple-system, sans-serif;--font-mono:"JetBrains Mono", monospace;--radius-xs:4px;--radius-sm:6px;--radius-md:10px;--radius-lg:14px;--radius-xl:16px;--radius-full:9999px;--shadow-0:none;--shadow-1:0px 1px 3px #3d5a8014, 0px 1px 2px #3d5a800d;--shadow-2:0px 8px 24px #3d5a801a;--shadow-3:0px 20px 60px #3d5a8024;--shadow-4:0px 12px 40px #3d5a801f;--transition-instant:.1s ease;--transition-fast:.15s ease;--transition-normal:.2s ease;--transition-medium:.25s ease-out;--transition-slow:.35s ease-out;--transition-spring:.28s cubic-bezier(.4, 0, .2, 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#ef44441f}input:disabled,select:disabled,textarea:disabled{background-color:var(--bg-surface);color:#9ca3af;cursor:not-allowed}.btn-spring{transition:transform var(--transition-fast), background-color var(--transition-fast)}.glass-panel{-webkit-backdrop-filter:blur(8px);background:#ffffffd9;border:1px solid #ffffff4d}@keyframes pulseDot{0%{transform:scale(.95);box-shadow:0 0 #3d5a8080}70%{transform:scale(1);box-shadow:0 0 0 6px #3d5a8000}to{transform:scale(.95);box-shadow:0 0 #3d5a8000}}@keyframes pulseWarning{0%{transform:scale(.95);box-shadow:0 0 #f59e0b66}70%{transform:scale(1);box-shadow:0 0 0 6px #f59e0b00}to{transform:scale(.95);box-shadow:0 0 #f59e0b00}}@keyframes floatBackgroundCard{0%{transform:translateY(0px) rotate(var(--rot,0deg))}50%{transform:translateY(-8px) rotate(var(--rot,0deg))}to{transform:translateY(0px) rotate(var(--rot,0deg))}}@keyframes progressShrink{0%{width:100%}to{width:0%}}@keyframes shimmer{0%{background-position:-200% 0}to{background-position:200% 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var(--transition-normal);z-index:50;background:linear-gradient(135deg,#ebf0f7e6 0%,#fffffff2 100%);justify-content:space-between;align-items:center;margin-bottom:24px;padding:12px 24px;display:flex;position:relative}.dark .premium-bulk-panel{border:1px solid #5e82b033;border-left:5px solid var(--green-primary);background:linear-gradient(135deg,#1a2a40cc 0%,#1c2536f2 100%);box-shadow:0 10px 30px #0000004d}.premium-bulk-btn{background-color:var(--bg-white);border:1.5px solid var(--border);border-radius:var(--radius-md);cursor:pointer;color:var(--text-primary);box-shadow:var(--shadow-1);transition:all var(--transition-fast);align-items:center;gap:8px;padding:8px 16px;font-size:13px;font-weight:600;display:inline-flex}.premium-bulk-btn:hover{border-color:var(--green-primary);color:var(--green-primary);background-color:var(--green-light);transform:translateY(-1px);box-shadow:0 4px 12px #3d5a801f}.dark .premium-bulk-btn:hover{background-color:#5e82b026;box-shadow:0 4px 12px #5e82b033}.premium-bulk-btn:active{transform:translateY(0)}.premium-bulk-btn.btn-danger{color:var(--text-muted);box-shadow:none;background-color:#0000;border-color:#0000}.premium-bulk-btn.btn-danger:hover{color:var(--error);background-color:var(--error-light);border-color:#ef444433}.dark .premium-bulk-btn.btn-danger:hover{background-color:#ef444426}.premium-dropdown-menu{background-color:var(--bg-white);min-width:180px;max-height:240px;box-shadow:var(--shadow-3);border-radius:var(--radius-md);border:1px solid var(--border);z-index:100;flex-direction:column;gap:2px;padding:6px;animation:.2s cubic-bezier(.16,1,.3,1) slideInDown;display:flex;position:absolute;top:calc(100% + 6px);left:0;overflow-y:auto}.dark .premium-dropdown-menu{background-color:#1e293b;box-shadow:0 10px 40px #00000080}.premium-dropdown-item{text-align:left;cursor:pointer;width:100%;color:var(--text-primary);border-radius:var(--radius-sm);transition:all 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var(--green-primary);transform:translate(6px);background-color:#3d5a800d!important}.dark .premium-table-row:hover{box-shadow:-4px 0 0 var(--green-primary);background-color:#5e82b014!important}.premium-table-row.waiting-hover:hover{box-shadow:-4px 0 #f59e0b;background-color:#f59e0b14!important}.premium-table-row.overdue-hover:hover{box-shadow:-4px 0 #ef4444;background-color:#ef44440f!important}.btn-spring{will-change:transform;transition:transform var(--transition-fast), background-color var(--transition-fast), border-color var(--transition-fast), box-shadow var(--transition-fast)!important}.btn-spring:hover{transform:translateY(-2px);box-shadow:var(--shadow-1)!important}.btn-spring:active{transform:scale(.96)translateY(0)!important}.premium-tab-btn{will-change:background-color, color, transform;transition:all var(--transition-fast)!important}.premium-tab-btn:hover{transform:translateY(-1px);background-color:var(--bg-surface)!important;color:var(--text-primary)!important}.premium-action-card{will-change:transform, box-shadow;transition:transform var(--transition-medium), box-shadow var(--transition-medium), border-color var(--transition-medium)!important}.premium-action-card:hover{box-shadow:var(--shadow-2)!important;border-color:var(--green-primary)!important;transform:translateY(-4px)!important}.overdue-card{background-color:var(--error-light)!important;transition:all var(--transition-fast)!important;border-color:#ef444426!important}.overdue-row{background-color:var(--error-light)!important}.dark .overdue-card{background-color:#2d1414!important;border:1px solid #ef44444d!important;box-shadow:0 4px 12px #ef44440d!important}.dark .overdue-row{background-color:#ef44441f!important}.dark .overdue-card .ticket-title-text,.dark .overdue-row .ticket-title-text{color:#fff5f5!important}.dark 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